Warranty Information

Warranty Period

Each new machine and new parts of our manufacture are warranted against defects in material and workmanship for one year from the date of shipment from our factory.

When contacting customer service for factory parts, service or warranty support please provide the:

• Racine Railroad Products Model
• Serial Number
• Any locally assigned identification

Vendor Parts Warranty

Other equipment and parts used, but not manufactured by Racine Railroad Products, Inc., are covered directly by the manufacturer's warranty for their products.

Warranty Parts and Service

We will repair or replace, without charge, F.O.B. factory, Racine, Wisconsin, USA, any part Racine Railroad Products manufactures which is proven to be defective during the warranty period.

Material claimed defective must be returned, if requested, to the factory within 30 days from the date of the claim for replacement. Ordinary wear and tear, abuse, misuse, and neglect are not covered by this warranty. Depending upon the circumstances, we may provide technical assistance and/or technical service support, without charge, to assist in the correction of warranty related problems.

Non-Warranty Parts and Service

Material damaged through normal wear and tear, abuse, misuse and/or neglect are not covered by our warranty and should be ordered directly from Customer Service.

Note: Parts for models that are no longer in production may not be available.

Non-Warranty Parts Orders

When placing a parts order please provide the following information:

• Company Name and Billing Address
• Purchase Order Number and Issuing Authority
• Shipping Address
• Special Handling Instructions
• Contact Phone Number
• Machine Model and Serial Number 
• Part Numbers and Quantities Being Ordered

Note: Please use Racine Railroad Products part numbers when ordering parts. Racine Railroad Products part numbers are shown in the parts lists and drawings of this manual and have only six (6) numbers. 
Any part number with other than six numbers (e.g., contains alpha-numeric characters) is a Vendor Part Number and not a Racine Railroad Products part number. 

Unauthorized Modifications and Parts

Racine Railroad Products is not responsible for any modifications made without authorization or written approval. Replace all Racine Railroad Products and OEM parts with genuine Racine Railroad Products and OEM parts. Using non-OEM parts may compromise the safety of the machine.

Inspection and Warranty Registration

The warranty period begins on the date of shipment from our factory. Upon delivery by the carrier, inspect the machine and shipping materials for damage. Make sure that all items indicated on the packing list have been received. Address items lost or damaged in shipment with the freight carrier. 

Removing Packing Materials / Delivery Inspection

Remove the packing materials and inventory the contents of the packing list. Make sure that the Operating and Maintenance Manuals, tool kits and any other materials sent with the machine are in good condition. 

Contact Information

Racine Railroad Products, Inc.
1955 Norwood Court
+1-262-637-9681
custserv@racinerailroad.com